Shipping Policy

Legal Disclaimer

The explanations and information provided on this page are intended only as general, high-level guidance on how a Shipping Policy may be structured and what it typically covers. This document does not constitute legal advice.
Because we cannot anticipate the specific shipping practices, service providers, or regulatory obligations applicable to every situation, you should not rely solely on this document. We recommend consulting a qualified legal professional to ensure your Shipping Policy complies with applicable laws and regulations.

Shipping Policy – Overview

This Shipping Policy outlines how PranaGlow Foods (OPC) Private Limited (“PranaGlow”, “we”, “our”, or “us”) processes, ships, and delivers orders placed through www.pranaglowfoods.com.
Our aim is to provide clear expectations regarding order processing, shipping timelines, and delivery practices for our customers.

Order Processing Time

• Orders are typically processed within 1–5 business days after order confirmation, unless otherwise stated.

• Processing times may vary due to product availability, quality checks, packaging requirements, or high-volume periods.

• Orders are not processed or shipped on public holidays or non-working days.

Shipping Locations

• We currently ship within India, unless otherwise specified.

• International shipping, if introduced in the future, will be governed by separate terms and timelines.

Shipping Methods and Delivery Timeframes

• Shipping is handled through third-party logistics and courier partners.

• Estimated delivery timelines vary based on location and courier service and are typically 3–10 business days after dispatch.

• Delivery times are estimates only and may be affected by factors beyond our control, such as weather, logistics disruptions, or regional service limitations.

Shipping Charges

• Shipping charges, if applicable, are displayed at checkout before order confirmation.

• Promotional offers, subscription plans, or special campaigns may include free or discounted shipping, as communicated at the time of purchase.

Delays and Service Interruptions

While we strive to meet stated timelines, delays may occur due to unforeseen circumstances such as courier delays, natural events, regulatory restrictions, or operational issues. PranaGlow Foods is not responsible for delays caused by third-party logistics providers once an order has been dispatched.

Order Tracking

Where available, tracking information will be shared via email or other communication channels once an order is dispatched. Tracking availability depends on the courier service used.

Incorrect Address or Failed Delivery

• Customers are responsible for providing accurate shipping details.

• Failed deliveries due to incorrect or incomplete address information may result in additional charges or order cancellation.

• Re-shipping may be subject to additional costs.

Damaged or Missing Packages

If you receive a damaged package or believe an item is missing, please contact us within a reasonable timeframe after delivery. We will review such cases and take appropriate action based on available information and courier policies.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

For questions regarding shipping or delivery, please contact:

PranaGlow Foods (OPC) Private Limited
Email: pranaglowfoods@gmail.com

Website: www.pranaglowfoods.com