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Refund Policy

PranaGlow Foods (OPC) Private Limited

Legal Disclaimer

The explanations and information provided on this page are intended only as general, high-level guidance on how a Refund Policy may be structured. This document does not constitute legal advice.
Because we cannot anticipate the specific refund practices, regulatory obligations, or circumstances applicable to your business, you should not rely solely on this document. We recommend consulting a qualified legal professional to ensure your Refund Policy complies with applicable laws and regulations, including the Consumer Protection Act, 2019, and other relevant legislation in India.

Refund Policy – Overview

This Refund Policy governs the refund and return of products purchased through www.pranaglowfoods.com. By purchasing from PranaGlow Foods (OPC) Private Limited (“PranaGlow”, “we”, “our”, or “us”), you agree to this policy. The policy is designed to create a fair, transparent, and legally compliant framework for both the customer and the company.

Eligibility for Refunds

  • Refund requests must be made within 7 days of delivery of the product.

  • Products must be in original condition, unopened, and unused unless defective or damaged.

  • Refund eligibility is determined on a case-by-case basis and may require supporting evidence, such as photographs of the product or order details.

Non-Refundable Products

The following items are non-refundable, except in the case of manufacturing defects or delivery errors:

  • Products that have been opened or used

  • Perishable items with limited shelf life

  • Products damaged due to misuse, negligence, or improper storage by the customer

Process for Requesting a Refund

  1. Contact our support team within the refund window using the details below.

  2. Provide your order number, product details, and reason for refund.

  3. Our team will acknowledge your request and may request evidence of product condition or damage.

  4. If the refund is approved, we will provide instructions for returning the product (if applicable).

  5. Refunds will be processed through the original payment method within 7–14 business days after receipt of the returned product or approval of the request.

Partial Refunds

  • Partial refunds may be issued at our discretion if the product has been partially used, damaged, or otherwise not in original condition.

  • Any applicable shipping or handling charges may be deducted from the refund.

Damaged or Defective Products

  • If a product is received damaged, defective, or incorrect, please notify us immediately within 3 days of delivery.

  • Provide supporting evidence (photos or description).

  • PranaGlow will either replace the product or issue a full refund, including shipping costs where applicable.

Shipping and Return Costs

  • Unless the product is defective or damaged, the customer is responsible for return shipping costs.

  • For defective or incorrectly shipped products, PranaGlow will cover shipping costs associated with the return or replacement.

Refund Limitations

  • Refunds are limited to the purchase price of the product.

  • We are not liable for consequential, incidental, or indirect losses arising from your purchase or use of our products.

Changes to This Refund Policy

PranaGlow Foods reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website and products constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or to request a refund, please contact:

PranaGlow Foods (OPC) Private Limited
Email: pranaglowfoods@gmail.com
Website: www.pranaglowfoods.com

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